Our Plant Guarantee
Live plants can't be returned like other products, so here's how we make things right.
Problems on arrival (within 7 days)
If a plant arrives damaged, dried out or dead, email info@nativefoodsnursery.com within 7 days of delivery with photos of the plants and the box. We'll reply within 3–4 days with a replacement or refund.
Plants that fail to establish (within 3 months)
If you followed our care guidelines and a plant still fails within 3 months, send us photos and we'll review it. If the cause traces to our stock, we'll offer a replacement or refund. We can't cover losses from frost, heat, watering, deer, gophers or other conditions after planting.
After 3 months
We can't cover issues that come up after plants have been in your care for more than 3 months.
Cancellations
Orders cancelled before they ship get a full refund. Once an order ships, we can't recall it. Refunds go back to your original payment method within 3–5 business days. Gift certificates are non-refundable.
For care instructions and full details, see Shipping, Receiving & Returns.